Infobip Review (2026)
Enterprise omnichannel platform supporting 60+ communication channels with own network infrastructure
Overview
Infobip is a cloud communications platform headquartered in Vodnjan, Croatia, founded in 2006. Enterprise omnichannel platform supporting 60+ communication channels with own network infrastructure. With coverage spanning 220+ countries and an SLA of 99.99% uptime, Infobip serves businesses ranging from startups to enterprises.
Pricing
| Item | Price |
|---|---|
| Outbound SMS (US) | $0.0065 |
| Inbound SMS (US) | $0.0065 |
| Local Number | $0.00/mo |
| Toll-Free Number | $0.00/mo |
| Verify / OTP | $0.05 per auth |
| Volume Discount | fully custom enterprise pricing |
| Free Trial | Yes |
| Free Credits | $0.00 |
Features
Compliance
Pros & Cons
Pros
- + Massive omnichannel support with 60+ communication channels
- + Owns network infrastructure for direct carrier connections
- + Excellent enterprise support with dedicated account management
- + Strong compliance posture with SOC2, HIPAA, and PCI DSS Level 1
Cons
- - No public pricing requires contacting sales
- - Enterprise-focused and not SMB-friendly
- - Complex onboarding process for new customers
- - Overkill for simple SMS use cases
Best For
Large enterprises needing 60+ communication channels with enterprise SLAs and full compliance certifications
Infobip Pricing: What Will You Actually Pay?
Estimated monthly outbound SMS cost at different volumes (US rates, before volume discounts).
| Monthly Volume | Estimated Cost | Annual Cost |
|---|---|---|
| 10,000 messages | $65/mo | $780/yr |
| 50,000 messages | $325/mo | $3900/yr |
| 100,000 messages | $650/mo | $7800/yr |
| 500,000 messages | $3250/mo | $39000/yr |
| 1,000,000 messages | $6500/mo | $78000/yr |
Volume discount available: fully custom enterprise pricing.
Who Should NOT Use Infobip?
- ✗ No public pricing requires contacting sales
- ✗ Enterprise-focused and not SMB-friendly
- ✗ Complex onboarding process for new customers
- ✗ Overkill for simple SMS use cases
If the above are dealbreakers for your use case, see the Infobip alternatives page.
Compare Infobip
Ready to try Infobip?
Visit Infobip's website to sign up, or use our pricing calculator to estimate costs.